Hey Reporters- Try A Little Tenderness
This is a copy of a piece I wrote in a newsgroup for The Poynter Institute For Media Studies:
I might have a different idea about obtaining an interview from an emotional person. I’ve talked to some very emotional people while working in another capacity with our volunteer fire department here in Seymour.
It’s extremely tough sometimes to even get a complete thought from a person who has experienced some kind of trauma. Names, telephone numbers, basic information can be wiped out by the grief or pain.
And please keep in mind that in rural areas fire/EMS/rescue people are often volunteers- members of the community and possibly have strong emotions about the story, too.
Time and distance can clarify those thoughts.
One technique that I have found both humane and productive is to approach the person you want to interview with the right body language.
Many times, I’ll leave my equipment in the car, or secured somewhere else, then I’ll approach the person.
Be human and express your condolences or whatever seems appropriate, then ask if the person feels up to an interview.
If the answer is no. I walk away. I would rather face an angry assignment editor who could not judge the situation from a desk than press someone and cause even more personal distress.
Most of the time, if your intended interview declines, they will suggest someone else who might be willing to talk.
And listen to the suggestion of a de-briefing for reporters. Whether you think you need it or not…you do. It’s easier to talk away the nightmares than spend the night awake re-living what you saw and heard.
